Protected customer journey
Candidate help
made clear.
Get help with an invitation, evidence requirement or access problem without exposing documents publicly.
01
What to expect
Prepare the request responsibly.
- Keep the request reference
- Describe the access or requirement issue
- Do not attach identity documents to a public enquiry
- Use the secure route supplied by support
Controlled workflow
Information is collected only after the route is confirmed.
GovFin records the request purpose, confirms applicable authority and identifies the correct source before protected supporting evidence is submitted.
Next step